Terms and Conditions

Definitions and Application

In these conditions “Company” is Delforno Tiles & Timber Ltd. trading under these conditions. “Person” includes persons or any Body or Bodies Corporate. “The Owner” means the owner of the goods to which any business concluded under these conditions relates and any other person who is or may become interested in them. “Customer” means any person, employee or agent of any person who is purchasing the goods.

“Goods” means tiles, wood flooring, bathrooms, materials, articles or things to be supplied.

All orders, in whatever terms, and any activities of the Company in the course of business are undertaken subject to these conditions which no person in the employment of or acting in any way as agent of the Company, or purporting to do so, has power to vary. Previous dealings between the Company and any Customer shall not vary or replace these terms or be deemed in any circumstances to do so.

Acceptance of the goods by the customer shall be conclusive evidence before any court of law or arbitrator that these terms apply.

If any legislation is compulsorily applicable to any business undertaken, these conditions shall as regards such business, be read as subject to such legislation. If any part of these conditions be repugnant to such legislation to any extent such part shall as regards such business be overridden to that extent and no further.

Responsibilities specifically accepted by the Customer

Ultimate responsibility for ordering the correct quantities, sizes or dimensions of goods required for any specific job rests with the Customer. The Company, its employees or agents do not accept any responsibility whatsoever for incorrect measurements or any consequences arising from purchase of incorrect quantities, sizes or types of goods.

Risk shall not pass at the same time as property in the goods but shall pass at the time of collection or delivery and the Customer accordingly accepts that it is their responsibility to arrange for appropriate insurance cover and security.

If goods are being collected, they must be collected by the Customer within 2 weeks of delivery to the Company's warehouse. After such time, a storage charge will be incurred by the Customer. All goods collected from the Company’s premises must be examined and signed for by the Customer (or their delivery agent) prior to despatch. All goods delivered to the customer must likewise be examined and signed for by the customer. No claim for damaged materials or shortages will be entertained afterwards.

As shading is an inherent quality in most ceramic tiles and wood, Customers accept that it is their responsibility to order the correct quantity of goods for their requirements, as the Company cannot guarantee to be able to match shades supplied in previous orders.

It is the responsibility of the Customer to ensure that they have examined and are satisfied in all respects with the goods before installation and fixing commences as the Company will not accept any claim for materials once they are fixed.

It is the responsibility of the Customer and or his/her agents to satisfy themselves that any products selected are suitable for the intended area of use and that any relevant health and safety issues are considered. It is important to note that in relation to flooring products in general, the risk of slipping is inherent and it is the responsibility of the Customer and or his/her agents to factor in any relevant risks in relation to the specific use and service conditions of their property or areas for which they have responsibility. Delforno Tiles & Timber Ltd. cannot be held responsible for the incorrect or inappropriate selection of products.

Faulty Goods

Where a fault is found in the goods supplied the liability of the Company will be limited to the value of the goods supplied or if greater the amount recoverable by the Company from the supplier of the materials.

The Company will not accept any liability for consequential loss arising from the supply or installation of faulty goods.

Any claim for faulty goods must be submitted on a timely basis with the goods in question. No claim will be processed unless the complained goods are returned at the same time and the appropriate returns documentation completed.

Delivery & Collection

Delivery services are provided by our courier partners which operate from Monday to Friday during the hours of 9am to 5pm and are available to all customers within the Republic of Ireland. Our courier partners will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside of their control and we shall be under no liability for any delay or failure to deliver the products within estimated timescales. Therefore, we strongly recommend that you do not arrange for a tradesperson to install the goods until you have received your delivery. Risk of loss and damage of goods passes to you on the date when the goods are received by you.

All goods being collected must be signed for before leaving the Delforno Tiles & Timber premises. They will be deemed to have been checked and accepted by the customer as correct. No later claims can be entertained.

Special Orders

Special orders are orders for non-stock goods. Once a special goods order has been placed no cancellation of your Order shall be permitted and no refund shall be made by us in respect of such goods. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

Tile Sample Orders

  • Tile samples are subject to availability and may be limited per customer.Tile sample lead times are indicative only and may change due to availability of the samples.
  • You must collect the sample order within 30 days of placing your order.
  • Failure to collect the sample order within that timeframe may result in cancellation of the order.
  • If payment was made, a refund will be issued to the original payment method and we will notify you by email.
  • Please note that tile samples are indicative only. Shade variation is a characteristic of tile products and colour and tone can vary from piece to piece. There may be a variation between a sample and the subsequent tile order due to different tile production batches.
  • By placing a tile sample order, you agree to these Terms and Conditions.

Cancellation & Returns

This returns policy only applies when you make a purchase online from our website. Please email online@Delforno.ie with any returns queries.

You have the right to cancel your order and return stocked goods, any time before and up to fourteen days from the day after the goods are received by you, provided that the goods and packaging are in perfect and resalable condition. It is your responsibility to ensure that the returned goods reach us in perfect resaleable condition and therefore all goods should be in their original packaging and the packaging must not have been damaged or marked. Please note that you will be responsible for arranging to return the goods and will also be responsible for the cost of returning the goods to us. A refund of the value of the goods will be made upon our receipt of the returned goods once they have been inspected in our warehouse.

If the goods returned are not fit for resale as a result of the goods or packaging having been damaged, the monies will not be refunded and you will be required to collect the goods from our warehouse within 7 days of having been notified of this fact. If the goods have not been collected within the 7 day timeframe, the goods will be disposed of.

If you change your mind about the goods when you receive them, you have 14 days after the delivery of the goods to return the goods with prior written notice to us at info@delforno.ie. However, please note that cancellation of bespoke, customised or special order (unstocked) goods will not be accepted once your order has been processed online and no returns or exchange will be available. In addition to this, goods sold as part of a Sale, promotion, clearance or as ex-display will not be accepted for return or exchange after the 14 day ‘cooling off period’ has ceased. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

Material Characteristics

As colour, glaze and application can vary considerably over a period of time, samples delivered or on display are for general guidance only and not necessarily identical to current stock.

In particular, natural stone material incorporates characteristics such as fossilization, fissures, porosity, irregular edging, indentations and small chips and may vary considerably from batch to batch.

Crazing is also an inherent quality in glazed tiles. It is not a fault and often enhances the tile. No guarantee can be given by the Company against crazing.

All tile sizes are nominal but within acceptance tolerances of the tile industry.

The number of tiles indicated per square metre or square yard is nominal and may take into account appropriate jointing.

Wood is a living material, one that breathes and adapts to its environment. Each board is unique and may have some variations in colour, structure and knots. Wood exposed to normal sunlight is subject to colour change.

Product manufacturers reserve the right to change materials, components, design or dimensions of any goods without prior notification.

It is the responsibility of the Customer and his or her agents to ensure that care and maintenance of bathroom and flooring products is carried out in accordance with the manufacturer’s prescribed guidelines. It’s also important that regular maintenance procedures are consistent with any relevant risk assessments which reflect the specific on-site conditions.

Please note that tile samples are indicative only. Shade variation is a characteristic of tile products and colour and tone can vary from piece to piece. There may be a variation between a sample and the subsequent tile order due to different tile production batches.

Orders and Pricing

Orders are accepted and estimated availability dates given on the understanding that the Company has available unsold stock or will be able to secure the required goods from its suppliers on time. Whilst the Company will use its best endeavours to meet such dates, it can accept no responsibility for any losses that might be suffered by the Customer as a consequence of any delays.

As the number of tiles or wood flooring indicated per square metre is nominal and can take into account appropriate jointing, the prices displayed and quoted per square metre are to be taken as indicative only. Orders processed for goods are invoiced at “each”.

Digital images, catalogues, price lists and other advertising material are only indications of the type of goods offered and are subject to variation from time to time by the Company and shall not constitute an offer or be binding on the Company.

We will contact you if an incorrect price was displayed on delforno.ie for any items in your online order, offering you the option of proceeding with your purchase of the items at the correct price or cancelling the order.