Showroom and delivery FAQs

Do you have different brands of tiles, timber flooring, and sanitary ware?

Yes! At Delforno, we pride ourselves on offering a broad range of brands and styles. We know you’re looking for something unique, so we source tiles, timber flooring, and sanitary ware from a host of different brands.

Do you have all of your products in stock?

With a 60,000 sq/ft warehouse, plus 35,000 sq/ft of showroom floor, we have ample room to keep a large amount of inventory in stock with over 10,000 products to choose from.

But, popular products may be sold before new inventory is shipped. If your preferred product is out of stock, email us, and we’ll share estimated lead times for delivery.

How similar are the website pictures to the real products?

Tiles and timber flooring are created in batches, and every batch will have slight variations in colour, tone, and texture. That’s why it’s important to have accurate quantities when ordering materials, to ensure they all come from the same batch.

The best way to judge whether you truly like a tile or timber flooring product is to visit our showrooms and see them in person.

Do your prices include VAT?

All prices displayed online include VAT at 23%.

Do you ship internationally?

We ship to Ireland, the UK, North America, and Europe.

How much does delivery cost?

Delivery costs vary depending on weight and quantities. Visit our Delivery & Refunds page for more information.

Can i collect my order?

You can collect your order at either of our showrooms (Cork or Dublin). Call or email our team to arrange a collection time at the location of your choice.

Can I place an order over the phone?

Absolutely! Call our team and they’ll happily place your order and take payment over the phone.

How are deliveries made

Deliveries over 30kg will arrive on a pallet and will usually be dropped via a tail lift vehicle. Our delivery partners will drop it as close to your door as is physically possible and safe.

Due to safety and insurance regulations, we cannot carry your delivery inside your home.

Read more on our Delivery & Refunds page

Returns and refunds FAQs

What forms of payment do you accept?

We accept all major credit cards.

How do I cancel an order?

Depending on the supplier and the nature of the product, some orders can be hard to cancel. But, we always do our best to accommodate our customers. Please ring us as soon as you decide to cancel, as time is of the essence when cancelling orders.

Special orders and orders of perishable products such as adhesives and grouts are not returnable. This return policy applies only on item(s) purchased online from our website

Something is wrong with my order. How do I make order changes?

If your order contains the wrong product or quantities, we’ll do our best to make the necessary changes before they’re shipped. Once an order is shipped, it’s impossible for us to change it. So please let us know as soon as possible if you need to change your order.

Do you accept returns?

Once products have left the showroom we can only take returns if the tile boxes have not been opened, and the items are fit for resale.

We never accept returns on adhesives, grouts, compounds, wood floors, or laminates. This ensures the products we supply are always at their best.

Read more on our Delivery & Returns page.

Tile FAQs

Can I get tile samples?

We’ll happily ship you up to five samples. The samples themselves are free, but, we do charge a small fee for delivery.

How many tiles do you have in stock?

A tile’s stock number is displayed on its product page. If you require more tiles for your order, contact the Delforno team and we can order more.

Remember that special tile orders can take several weeks to arrive, and if the new tiles are from a different batch, they may have a slightly different colour, tone, or texture to the older tiles.

Do your tiles come in other colours?

Usually, additional tile colours are displayed on the tile’s product page. But, if you’re curious about other colours for a particular tile, contact our team and we’ll find out if it comes in additional colours.

Can I return leftover tiles?

If tiles are still in their unopened box, it’s sometimes possible to restock them. But, the Delforno team needs to ensure they’re eligible for restock and resale before we agree to a return. There will be a 25% restocking charge and you are responsible for the shipping costs and the safe arrival to our warehouse of any product. This return policy applies only on item(s) purchased online from our website

Email our team with a picture of your unopened tiles and we’ll discuss whether they’re eligible for a return

Timber flooring FAQs

Can I get timber flooring samples?

Yes, you can get up to five cut samples per room. The samples are free where possible, but delivery charges do apply.

What’s the difference between solid wood floors, engineered hardwood floors, and wood laminate floors?

Solid wood floors are made of planks of natural wood – usually oak, ash, or maple. They’re more expensive to buy and use more resources than the alternatives, but you can sand and stain them many times over the course of their lifetime.

Engineered hardwood floors are made of layers of wood. The top layer, or “wear layer,” is usually made of oak, ash, or maple. Beneath that layer is wood of a lower quality, like pine or spruce. This construction makes engineered hardwood less expensive to buy and more sustainable to produce. It’s also more stable and harder-wearing than solid wood.

Laminate wood floors are composed of layers that aren’t wood, but are manufactured to look like wood. The top wear layer is made of hard-wearing materials, making laminate floors a long-lasting choice.

Can I sand and stain engineered hardwood?

You can sand or stain certain types of engineered hardwood to give it new life, however the variety of new finishes available mean we can now offer waterproof wood as well as wood for life. Tougher, more durable wood finishes that were unthinkable even a few years ago.

Can you have underfloor heating with wood floors?

Underfloor heating works brilliantly with engineered hardwood and laminate wood floors. Ask us how.

Solid wood floors, made of natural wood, tend to warp when exposed to heat over long periods of time. So, it’s not recommended that you use solid wood floors with underfloor heating but it can be done. Ask us how.